Thank you for choosing Enthused Tea and Book! We are committed to providing you with exceptional service and ensuring that your tea and book purchases reach you in a timely manner. Please take a moment to review our shipping policy below:
- Processing Time:
- Once your order is placed, we will begin processing it within 1-3 business days. During peak seasons or promotional periods, processing time may be slightly longer.
- Shipping Methods:
- We offer reliable shipping methods to ensure the safe and efficient delivery of your purchases. Our preferred shipping partners will be chosen based on your location and the size of your order.
- Shipping Rates:
- Shipping rates are calculated based on the weight, dimensions, and destination of your package. You can view the applicable shipping fees during the checkout process before finalizing your order.
- Estimated Delivery Time:
- The estimated delivery time for your order is 15 to 28 days from the date of shipment. Please note that these are approximate delivery times and may vary depending on your location, customs clearance procedures, and unforeseen circumstances beyond our control.
- Order Tracking:
- Once your package is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate its expected delivery date.
- International Shipping:
- We proudly ship our products internationally. However, please be aware that international shipments may be subject to customs duties, taxes, and fees imposed by your country's customs department. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees. Please contact your local customs office for more information on any potential fees.
- Undeliverable Packages:
- If a package is deemed undeliverable due to an incorrect address provided by the customer or failure to claim the package from the designated shipping carrier, additional shipping fees may apply to reship the package. We will contact you to verify the correct shipping address before reshipping.
- Order Issues and Support:
- If you encounter any issues with your order, such as damaged items or missing packages, please contact our customer support team as soon as possible. We will investigate the matter promptly and work with you to resolve any concerns.
We appreciate your understanding and patience regarding shipping times, especially for international deliveries. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team. We are here to ensure your tea and book purchases are delivered to you with care and efficiency.